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Cancellations
I kindly ask for at least 24 hours’ notice for any cancellations or rescheduling.Cancellations made with less than 24 hours’ notice will be subject to a late/cancellation fee. Missed appointments (no-shows) may be charged the full service rate. Everyone's time is valueable. Thank you for understanding!
Service Agreement
By booking Kelsey's True cleaning services, you agree to the following terms:
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Access: You agree to provide safe and timely access to the property at the scheduled time.
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Payment: Payment is due upon completion of service unless otherwise arranged.
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Cancellations: At least 24 hours’ notice is required to cancel or reschedule. Late cancellations may result in a fee.
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Satisfaction: If you’re not satisfied, please contact me within 24 hours so I can make it right.
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Safety: For my safety, I do not handle biohazards, pests, or move heavy furniture.
I reserve the right to decline service if conditions are unsafe or beyond what was agreed upon.
Privacy Policy
Your privacy is important to me. Any personal information you provide—such as your name, phone number, address, or email—is used solely for scheduling, service communication, and customer support.I do not share, sell, or rent your information to third parties. All information is stored securely, and I take reasonable steps to protect it. If you have any questions about how your information is used, feel free to contact me directly. By using this website or booking a service, you agree to this policy.